1. INTRODUCTION AND OVERVIEW
Welcome to Air Alliance Team. These Terms and Conditions (“Terms”) govern your use of our website, airallianceteam.com (the “Site”), and the heating, ventilation, and air conditioning (HVAC) services we provide. By accessing our Site, requesting a quote, or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our Site and services.
1. About Us
Air Alliance Team is a licensed and insured HVAC contractor with over 35 years of experience, serving residential and commercial customers in Ballwin, St. Charles, and surrounding communities across Missouri. We specialize in heating, cooling, indoor air quality, ductwork, and commercial HVAC services. Throughout these Terms, references to “we,” “us,” “our,” or “Company” refer to Air Alliance Team, and references to “you” or “customer” refer to the individual or entity using our Site or services.
Business Address: 336 Sovereign Court, Ballwin, MO 63011, United States
Phone: 314-433-5475
Email: info@airallianceteam.com
2. Use of Our Website
You agree to use our Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site. You may not use the Site to transmit harmful code, attempt unauthorized access to our systems, scrape content for commercial purposes, or impersonate any person or entity. We reserve the right to restrict or terminate your access to the Site at any time without notice if we believe these Terms have been violated.
3. Services Offered
Air Alliance Team provides a wide range of HVAC services, including but not limited to air conditioning installation, repair, and maintenance; furnace installation and repair; boiler repair and installation; ductless heating and cooling systems; duct repair and installation; indoor air quality solutions; HVAC maintenance plans; and commercial HVAC services. All services are subject to availability, technician scheduling, and the specific terms outlined in any written agreement, estimate, or invoice provided to you.
4. Service Quotes and Estimates
We offer free, no-obligation quotes for replacement equipment and other qualifying services. All quotes and estimates are valid for thirty (30) days from the date of issuance, unless stated otherwise in writing. Quotes are based on the information available at the time of inspection and may be adjusted if unforeseen conditions arise, including but not limited to hidden damage, code compliance requirements, additional parts, or unexpected site conditions. Any changes to the original scope of work will be communicated to you in advance, and your approval will be obtained before proceeding.
5. Appointments, Cancellations, and Rescheduling
When you schedule a service appointment, we make every effort to arrive on time and complete work efficiently. We kindly ask that you notify us at least 24 hours in advance if you need to cancel or reschedule an appointment. While we offer 24/7 emergency service, emergency calls may be subject to additional fees, which will be disclosed before work begins. We reserve the right to charge a service fee for missed appointments or for situations where access to the property is not provided.
6. CUSTOMER SUPPORT
If you have any questions or comments, please send an e-mail to us at info@airallianceteam.com. You acknowledge that the provision of support is at Company’s sole discretion and that we have no obligation to provide you with customer support of any kind. All legal notices to us must be mailed to: 336 Sovereign Ct. When you communicate with us electronically, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
7. Warranties and Guarantees
Air Alliance Team stands behind the quality of our work. Manufacturer warranties apply to all equipment we install and are honored according to the terms set by the manufacturer (such as Lennox® and other brands). In addition, we provide a workmanship guarantee on services we perform, the specifics of which will be detailed in your service agreement or invoice. Warranties do not cover damage caused by misuse, neglect, unauthorized repairs or modifications, acts of nature, power surges, or normal wear and tear. To make a warranty claim, please contact us directly with proof of service.
8. Promotions, Offers, and Discounts
We occasionally offer special promotions, seasonal discounts, rebates (such as Lennox® rebates), and financing offers. Each promotion is subject to its own terms, eligibility requirements, and expiration dates. Promotions cannot be combined unless explicitly stated, and we reserve the right to modify or discontinue any offer at any time without prior notice. Rebate eligibility is determined by the manufacturer or program administrator, not by Air Alliance Team.
9. Third-Party Links and Partners
Our Site may contain links to third-party websites, including manufacturer pages, utility partners (such as Ameren Missouri and Spire), and certification bodies. These links are provided for your convenience, and we do not endorse, control, or assume responsibility for the content, accuracy, or practices of any third-party sites. Accessing third-party websites is at your own risk and subject to their respective terms and policies.
10. UPDATES TO TERMS
We reserve the right, at any time in our sole discretion, to modify or replace any part of these Terms and any applicable Additional Terms, without prior notice. You agree that we may notify you of any updated Terms and any applicable Additional Terms by posting them on the Service so that they are accessible via a link from the home page, and/or to send you an e- mail to the last e-mail address you provided to us. All such changes are effective immediately when we post them, or such later date as may be specified in the notice of updated Terms and any applicable Additional Terms. If you object to any such changes, your sole recourse is to cease using the Service.
11. Limitation of Liability
To the fullest extent permitted by law, Air Alliance Team, its employees, contractors, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of our Site or services. Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim. We are not responsible for delays, damages, or service interruptions caused by circumstances beyond our reasonable control, including weather, supply chain issues, utility outages, or acts of God.
12. Indemnification
You agree to indemnify, defend, and hold harmless Air Alliance Team, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from your misuse of our Site, your violation of these Terms, or your violation of any rights of a third party.
13. Privacy
Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Site or services, you consent to the practices described in our Privacy Policy. Please review it carefully.
14. Service Area
We primarily serve Ballwin, St. Charles, and surrounding Missouri communities, including Cottleville, Dardenne Prairie, Des Peres, Ellisville, Fenton, Grover, Kirkwood, Ladue, Manchester, Maryland Heights, O’Fallon, St. Peters, Town and Country, Weldon Springs, and Wildwood. If your location is not listed, please contact us; we will do our best to accommodate your request.
15. Communications and Consent
By providing your contact information through our Site, forms, or phone calls, you consent to receive communications from Air Alliance Team regarding your inquiry, service appointments, promotions, and related updates. These communications may be delivered by phone, text message, or email. You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.
16. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms or our services shall be resolved exclusively in the state or federal courts located in St. Louis County, Missouri. Before pursuing formal legal action, both parties agree to attempt to resolve disputes through good-faith negotiation.
17. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our Site or services following any modifications constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.
18. Severability
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
19. Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:
Air Alliance Team
336 Sovereign Court
Ballwin, MO 63011, United States
Phone: 314-433-5475
Email: info@airallianceteam.com
Website: https://airallianceteam.com